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File A Complaint

At Blackhorse Estates, we go the extra mile to ensure every customer is a happy customer. Our in-house customer complains procedure, dedicated solely to handle customer complains and queries, addresses your requirements and ensures that the matter is resolved in the minimum possible time. If you would like to make a complaint, please fill in the below form and we will reply to you within 14 days. If we are unable to respond to you within the required timescale we will advise of a revised deadline. If at the end of the process you are not happy we will refer you to our ombudsman service.

Personal Info

First Name

Your Complaint

Date Of Complaint
What is the nature of your complaint?
Details of your complaint
How would you like your complaint to be resolved?


Please contact me to discuss my complaint.

I have selected below the method(s) I would like Black Horse Estates to use in contacting me.

I accept that the details of this complaint may be shared with the required parties to resolve this complaint.

If you change your mind then you can notify us by emailing and we will ensure your data is destroyed.